Tantangan dan Hambatan Penerapan Teknologi Digital dalam Administrasi Publik: Studi Kasus Penerapan Sistem E-Government di Provinsi Aceh

Abstract

This research examines the challenges and barriers of digital technology implementation in public administration, with a case study of e-government implementation in Aceh Province. The adoption of digital technology is expected to improve the efficiency, transparency and accountability of public services. However, its implementation faces various obstacles. This research identifies several key challenges, including limited information and communication technology (ICT) infrastructure, digital competency gaps of state civil apparatus (ASN), and a regulatory framework that has not fully supported digital transformation. In addition, the research also highlighted barriers such as resistance to organisational change, lack of system integration between government agencies, and issues related to data security.  This research uses a descriptive qualitative research method This approach is in line with the principles of qualitative research, which emphasises understanding complex social phenomena through in-depth interviews and observations, Data collection techniques include observation, interviews, and documentation. The results showed that although there has been progress, much work still needs to be done to realise the full potential of digital transformation in public administration in Aceh.  For e-government to be properly adopted in Aceh, a coordinated and sustained effort involving policymakers, various levels of government agencies, academia, the private sector, and all Acehnese citizens is required. With dedicated commitment and collaboration, the Government of Aceh can utilise digital technology to achieve better governance and improved public services for all Acehnese.