Strategi Peningkatan Pelayanan Administratif di Samsat Aceh Barat

Abstract

This research examines the performance of West Aceh Samsat in providing administrative services to the community. Through analysis of indicators of work quality, work quantity, timeliness, effectiveness and commitment, this study also discusses inhibiting factors in administrative services at the West Aceh Samsat. This study uses qualitative research methods. Data collection techniques use observation, documentation, interviews and Internet Searching methods. The research results show that the West Aceh Samsat has achieved positive achievements. Good work quality is reflected in work productivity in completing tasks and compliance with administrative procedures. Despite facing a surge in service demand, West Aceh Samsat is able to manage work volumes efficiently. Punctuality in service is also a focus, based on compliance with the West Aceh Samsat SOP towards community needs with a relatively fast process. The effectiveness of the West Aceh Samsat can be seen from the achievement of organizational goals and satisfaction of service users. High commitment from staff and management is an important factor in maintaining the quality of administrative services. However, the analysis also revealed several obstacles to the administrative service process, such as taxpayers' lack of understanding of administrative requirements and limited availability of human resources. Therefore, it is necessary to take continuous improvement steps to ensure optimal performance and meet community expectations