Reformasi Birokrasi terhadap Pelayanan Publik di Kantor Dinas Kependudukan dan Catatan Sipil Kabupaten Bireuen

Authors

  • Jailani Jailani Universitas Islam Negeri Ar-Raniry, Banda Aceh
  • Rahmatul Akbar Universitas Islam Negeri Ar-Raniry
  • Cut Aisyah Nur Ulayya Universitas Islam Negeri Ar-Raniry, Banda Aceh
  • Asyila Zakira Universitas Islam Negeri Ar-Raniry, Banda Aceh
  • Rizka Alhusna Universitas Islam Negeri Ar-Raniry, Banda Aceh

DOI:

https://doi.org/10.52137/apjpp.v10i2.256

Keywords:

Implementasi, Reformasi Birokrasi, Pelayanan Publik

Abstract

This article discusses the implementation of bureaucratic reform in the aspect of public services at the Bireuen Regency Population and Civil Registration Office. The aspect of public service is a need that must be fulfilled in society, especially the administrative aspect related to community identity such as the management of Family Cards (KK) and Birth Certificates. This study uses a qualitative method with observation data collection techniques, interviews and documentation studies. The results of the study show that aspects of public services have been carried out in the Bireuen Regency Population and Civil Registration Office, such as communicating directly with people who need services. Publishing information related to the management of KK and birth certificates both with posters and social media. The challenge aspect is also faced by the Bireuen Regency Population and Civil Registration Office in the form of a lack of administrative completeness brought by the community when taking care of KK and deed needs so that it is hampered when data is verified by employees at the Bireuen Regency Population and Civil Registration Office

Published

2025-01-11

Issue

Section

Articles